How It Works
Workflow
Platform offers a comprehensive and regulated workflow for the entire product booking lifecycle. This process encompasses the following stages: awaiting owner approval, confirmed by the owner, pickup, return, and ultimately, completion.
Payments
During the booking process, we guarantee that the booking amount is authorized on the user's credit card. Upon confirmation by the owner, the amount is then debited. All transactions are conducted seamlessly through the Stripe payment system.
Authentication
Use It Platform provides users with various methods to create an account and access the platform, including OTP authentication, Google, or Facebook account integration. The platform employs the Okta Auth0 service to ensure secure authentication processes.
Profile
All Use It Platform users have the flexibility to act as both renters and owners, eliminating the necessity for creating multiple profiles. This seamless functionality enables users to effortlessly book products while also facilitating the sharing of their own items.
Availabilities
Use It Platform meticulously maintains an updated availability calendar for each product. Search results exclusively display available products relevant to the selected period, eliminating the necessity for users to communicate with owners.
You can create an account using OTP authentication, Google, or Facebook. Follow the signup flow on the top-right of the page.
All payments are processed via Stripe (Canada). Amounts are authorized at booking and captured when the owner confirms the booking. Owners receive automated payouts.
Yes — a single user can act as both renter and owner. You can add products in your profile and manage availabilities and payouts.
Cancellation and refund rules depend on the owner's policy for each listing. If a booking is cancelled before pickup, refunds are processed according to that policy and Stripe rules.
Yes — we use Stripe for all payment processing and never store full card details on our servers. Communication is encrypted via HTTPS.
Owners and renters should document the item's condition at pickup and return. If damage occurs, open a support ticket with photos; the platform facilitates resolution and claims based on evidence and policies.
Insurance is an upcoming feature — when available, owners will be able to opt into coverage for their listings. Currently, liability is handled between owner and renter as described in the terms of service.
Each product has an availability calendar. Search results only show available items for the selected dates; owners can update availabilities in their profile.
You can contact support via the *Help/Support* link in the app or via the contact details in the footer. Provide booking reference and any supporting information for faster assistance.
